Ryan McFadden of Revival Renovations told me about the “Tea and Cookies Meeting” a while ago. Most business these days can be done by email and phone. In the renovation business you need to see the space, get measurements and make some choices. Then nothing happens for 4-8 weeks as things are built, cut, and prepared.
During this quiet time, he makes a point of having a brief face-to-face meeting with the client where he updates them on the status of the project, and there’s usually tea and cookies. (more…)